Description : Technical Support Coordinator. Company : Telenet. Location : Mechelen

We are Wyre! Gigaspeed and reliable data networks, we lead the way. We go for the best possible data network, in your home and office. That's why we invest significantly to make Flanders more than ready for the digital life of tomorrow.

Your function:

• You handle both the administrative and technical cases of the alternative operators, end-to-end & within the predefined service levels.
• You ensure a fast and correct handling of the address requests.
• You handle questions related to the ordering process.
• You ensure the administrative follow-up of cable connection & installation orders.
• You take care of the offline resolution of complex order & activation problems in Netcracker and the existing, underlying Wyre systems (possibly with the help of 3rd tier IT or engineering).
• You will provide support in following up on escalations from the AO.
• Through your experience in investigating/resolving recurring issues, you make suggestions towards process or system improvements.
• You assist in testing the modified Wyre process or system modifications and in describing the impact on both the existing Wyre procedures and on the procedures at the central services involved.
  

Your profile:

• You have a Bachelor degree or are equivalent through experience
• You have a thorough knowledge of MS Office
• Experience with the existing Telenet systems (Clarify, WFM, NINAS, ASAP, ...) is a plus.
• You have a customer and solution oriented attitude
• You are communicative
• You are punctual
• You are willing to work in shifts
• You are a team player
  

What we have to offer:

• You will work for a company that invests in you and adapts your work environment to your needs. This allows you to develop yourself while taking care of your work-life balance. What else will we throw into the fray?
• You are given every opportunity to further develop your expertise. We stimulate your personal growth with internal mobility opportunities and extensive learning possibilities, but we also give you the chance to press the pause button after a while or to go in a completely different direction.
• A varied job in which you produce tangible results and make your mark.
• A competitive gross monthly salary that we complement with a host of fringe benefits.
• The fine company of colleagues who are just as passionate as you are.

Interested? Apply!